Microsoft Dynamics 365 Customer Service is the recommended choice for your customer support teams. It provides licensed users with access to core customer service. Having capabilities for a significantly lower price than comparable offerings from other vendors. That may include Enterprise case management, Interactive Service Hub, Unified Service Desk, SLAs and Entitlements, and other Service group management functionality.
Each Dynamics 365 for Customer Service User SL also includes rights to Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. Additionally, this license includes rights to avail services like configure and administer the Dynamics 365 for Customer Service application.
Field Service is highly recommended for your field-based service teams.Field Service is highly recommended for your field-based service teams.That may provide you leveraging tight integration between Dynamics 365 for Customer Service case management capabilities. Also include field service work orders to deliver business process driven, best in class field service management. It provides licensed users with access to field service capabilities including work order management, schedule, dispatch, and routing capabilities, repairs and returns management, and inventory management.
Microsoft Dynamics 365 for Field Service Each Dynamics 365 for Field Service User SL also includes rights to Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. Additionally, this license includes rights to configure and administer the Dynamics 365 for Field Service application. This User SL also includes the Field Service Mobile Application, a Microsoft application that is specifically designed for Dynamics 365 for Field Service, distinct from the Dynamics CRM Mobile Client Application. This application is technically limited to only Field Service entities and a maximum of 10 custom entities.
Microsoft Dynamics 365 for Sales and Marketing provides a 360 degree view of your prospects and customer, making it easy for you to stay on top of their needs.
The cloud-based application helps boost turnover by using built-in intelligence and predefined business processes, such as a sales process with clear steps and tasks. With your sales team always working on things they should be working on, you can expect considerable savings on your acquisition costs.
For your sales team, Microsoft Dynamics 365 for Sales provides licensed users with access to core sales capabilities for a significantly lower price than comparable offerings from other vendors. That include lead and opportunity management, product, price list, and order management, as well as sales group management functionality. Each Dynamics 365 for Sales User SL also includes rights to Unified Service Desk, Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. Additionally, this license includes rights to configure and administer the Dynamics 365 for Sales application.
Today’s customers are more knowledgeable and better-informed than ever before. Where once the sales rep was the only source of information, prospective customers now progress more than halfway through the buying cycle before engaging directly with your sales team. This provides marketers with a huge challenge. How do I get to the forefront of my prospects’ minds? And how can I build a relationship with them? Promote your business and improve sales with targeted marketing campaigns in Microsoft Dynamics CRM. Create activities for each campaign and assign them to different team members. Track customer response and costs for each campaign
Microsoft Dynamics 365 for Operations is more than an ERP.It connects processes and collects customer information from a range of different systems, combining them together in a clear summary for maximum insight. Your employees will have visibility and access to real-time information across their devices, allowing them to provide personalized service with greater efficiency.
Microsoft Dynamics 365 for Operations integrates all of these business units and processes, allowing them to ‘talk’ to each other. As a result, data only has to be entered once. This powerful cloud-based solution, which was previously known as Microsoft Dynamics AX, is part of the extensive Microsoft Dynamics 365 Enterprise edition and was developed with large companies in mind. And because this solution is hosted in the cloud, it can easily be integrated with your existing systems and scaled up to include global operations when required.
